Standard Shipping Policy

Each store on MoveItGear is an independent business or individual. See Store's Page for more details on their shipping policies. Each product page lists the store's shipping policy, as well as any product-specific shipping information for that product.

Shipping Timeframe

Each product page lists the expected shipping turnaround time or the expected ship date. Shipping turnaround time is the expected number of business days (excluding holidays) from date of order to date order leaves warehouse, not including the day of order.

Examples:

  • Ships within 3 business days by standard ground
  • Ships within 5 business days by standard ground
  • Ships within 21 business days by freight
  • Example of expected shipping timeframe:

    • Order placed July 19 (Saturday) - Product page shows Ships within 3 business days by standard ground
    • Order ships July 21 to July 23
    • Order arrives July 22 to August 1
    • Your estimated arrival date will vary depending on your location, location of shipping warehouse, and shipping method (UPS, FedEx, USPS, or freight carrier). Standard delivery does not guarantee arrival by a specific date. Please use the Question System to ask the store for expedited shipping options

      Free Shipping

      Many products on MoveItGear have Free Shipping. Free shipping is not available for all products; policies vary from store-to-store. Products shipped to Hawaii, Alaska, or US territories are not be eligible for free shipping. All shipping policies subject to change. Please use the Question System for a shipping quote to Hawaii, Alaska, or outside the US.

      Standard Shipping

      Products are usually shipped by UPS Ground or FedEx Ground shipping for no additional charge. Warehouse turnaround time from order date to shipment date for each product is listed on every product page. Products will occasionally ship by other carriers, such as USPS or DHL.

      Please allow up to 5 to 7 business days from time of shipment to receive your package. You can find your tracking information for shipped orders in your customer account. An email with your tracking number will be sent to you when your order has shipped. If you do not receive your order within this timeframe, please use the Question System to ask the store about shipping status.

      If you purchase multiple products, you may receive products in separate shipments, though stores will attempt to ship products together whenever possible. A signature may be required for delivery, depending on the value of the product.

      Freight

      Large or bulky products must ship by freight truck (LTL).

      You are required to provide a phone number for all orders that must be shipped by truck. The carrier will contact you within one week of delivery to arrange delivery. You are responsible for removal of the product from the truck, unless an upgraded freight option is noted on the Product Page or purchased additionally. We recommend having friends or family to help. Usually, there is only 1 freight driver with your delivery, and it is up to the discretion and capability of driver whether they can help you with transport further.

      When you receive your delivery by freight truck, please inspect the box and inside contents to ensure there is no damage.  In the rare case there is damage to the inside contents, please sign for the board as Damaged and make note of the damages on the Bill of Lading.  If necessary, we will arrange for a replacement to be sent to you at no additional cost. The delivered items MUST be signed for as Damaged, or a claim for a replacement or refund can not be placed.

      Policies for replacements due to damage vary from store-to-store, so please be sure to review the store's policies before placing your order. If you conduct a proper inspection upon receiving freight, noting all damages, there will be a much higher likelihood of being able to process a full replacement.

      Some residential locations may not be accessible by freight truck, such as narrow roads, unpaved roads, steep roads, or particularly winding roads. In such cases, you would have to: a) meet the truck driver at an accessible location b) pick up the delivery at a local freight terminal , or c) pay additional fees for delivery to your driveway or front door.

      If you live in an apartment or condo building, have any number of stairs, or difficult to deliver locations, please use the Question System to ask the store to arrange for inside delivery, white glove delivery service, or installation options. We'd be happy to help arrange it for you.

      Backorders

      Stores are required to make every attempt to ensure products you order are ready to ship within the stated timeframe. Occasionally, products will be on backorder. If you do not receive a shipment confirmation or communication from the store within the specified time frame, please use the Question System to ask the store for a shipment status.

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